|Man the phones|
- Be sure to have employees working AM and PM hours that your business is advertised as open. A customer who Googles your hours and places a call will expect a person to answer, not a machine.
Keep ’em separated
- Each office staff should have a main job and try to avoid overlap with other employees. This saves time, increases production, and helps employees feel valued in their roles.
Ditch the paper
- This tip cannot be stressed enough. Paper trails and piles are not only unsightly, but also massive stress inducers. Can’t find that customer number on that stray yellow Post-It? Consider a software program to consolidate all info into one platform. Customer profiles, site addresses, future rentals. All can be found in a few clicks and saved and stored securely through programs like ServiceCore (shameless plug).
Check the attitude
- Nothing ruins office morale more than that one sour apple. Yes, everyone has everyday life and stress. Entering into an industry office only adds to that. Whether a truck broke, driver called off, or you’re low on inventory, there’s always something going wrong. The real test is your ability to handle it all without yelling, negativity, or blame.
- Use a to-do list for each day, week, month, or beyond to help keep focused and on top of the jobs at hand. Remember a good list constantly have jobs completed and jobs added. That means your business is operating and growing; exactly what every pumper wants.